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Jira reviews

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Showing 1 to 20 of 196 reviews

MM

Moegamat Mokoena

CTO · Kalahari Attorneys Group

15 February 2025

Legal · 51–200 employees South Africa Used for 2+ years

Doing the job for us in Vanderbijlpark

Epics roll into roadmaps the stakeholders actually open. The marketplace has an app for every gap we found. Automation rules trimmed our standup admin to nothing. Our delivery grew up when our tooling did.

Pros

JQL answers any delivery question; velocity and sprint metrics

Cons

Marketplace costs stack per user

75 people found this review helpful
NG

Nkosinathi Govender

Engineering Lead

30 December 2024

Retail · 51–200 employees South Africa Used for Less than 6 months

Mostly happy in Centurion, a few gripes

Deep and dependable, rarely delightful.

Pros

Client visible boards with permissions

Cons

Settings buried in layers

71 people found this review helpful
EF

Ebrahim Ferreira

Product Owner

11 August 2024

Logistics · 51–200 employees South Africa Used for 2+ years

Gets us there, with some detours

Great for engineering, a translation project for everyone else. Reporting beyond agile metrics needs apps or exports.

Pros

Velocity and sprint metrics; roadmaps stakeholders read

Cons

Alien vocabulary for non dev teams

68 people found this review helpful
SX

Siyabonga Xaba

10 February 2025

Legal · 1–10 employees South Africa Used for Less than 6 months

Doing okay for our 9 person setup

It models everything, including your mistakes. JQL answers any question about the work, once learned.

Pros

JQL answers any delivery question; roadmaps stakeholders read

Cons

Tier boundaries jump the bill

65 people found this review helpful
RM

Robyn Maseko

Engineering Lead

22 May 2025

Financial Services · 11–50 employees South Africa Used for 2+ years

Deep but the admin never ends

It models everything, including your mistakes. Story points and velocity ended the loudest voice estimation method.

Cons

Workflow sprawl needs an owner

54 people found this review helpful
EM

Emma Mokoena

Development Manager · Kalahari Properties and Sons

9 May 2025

South Africa Used for 1–2 years

Serving our Worcester operation well

Backlog grooming became a real practice once the tickets had one home. Releases collect their tickets so notes write themselves. The industry standard because it earned it.

Pros

The agile standard toolset; confluence and repo integration

Cons

Settings buried in layers

51 people found this review helpful
ZN

Zinhle Nel

CTO · Kalahari Attorneys

31 May 2026

Legal · 51–200 employees South Africa Used for 2+ years

Our 110 dev shop runs releases through it

Epics roll into roadmaps the stakeholders actually open. Dashboards show blockers before they become slips. The marketplace has an app for every gap we found.

Pros

Roadmaps stakeholders read

Cons

Alien vocabulary for non dev teams

39 people found this review helpful
AD

Ayanda Dlamini

Kudu Supplies SA

10 November 2024

Retail · 11–50 employees South Africa Used for 6–12 months

Good but not perfect for our Pietermaritzburg team

Great for engineering, a translation project for everyone else. Workflow sprawl is real, someone must own the pruning. Dashboards show blockers before they become slips.

Pros

Velocity and sprint metrics

Cons

Marketplace costs stack per user

38 people found this review helpful
AZ

Ashwin Zulu

Delivery Manager · Springs Attorneys

8 April 2025

Legal · 51–200 employees South Africa Used for Less than 6 months

Not what we hoped for our Centurion business

The ceremony overhead crushed a five person team. Simple task tracking needed a training course. Three workflow schemes for one team is a confession, and we made it.

Cons

Configuration managed us

32 people found this review helpful
YA

Yusuf Abrahams

Founder · Upington Brokers and Sons

27 June 2025

Financial Services · 11–50 employees Namibia Used for 6–12 months

Our East London office gave up on it

Our configuration grew until it managed us. The apps we relied on doubled the per user cost. Three workflow schemes for one team is a confession, and we made it.

Cons

Configuration managed us. Ceremony overhead for small teams

31 people found this review helpful
GB

Gugu Bezuidenhout

CTO

24 August 2025

Technology · 51–200 employees South Africa Used for 2+ years

Disappointed after 5 years

Our configuration grew until it managed us. Three workflow schemes for one team is a confession, and we made it. Simple task tracking needed a training course.

Pros

Velocity and sprint metrics

Cons

App dependence doubled costs. Ceremony overhead for small teams

29 people found this review helpful
LM

Lisa Mokoena

Product Manager

27 March 2025

Media & Marketing · 11–50 employees South Africa Used for 1–2 years

Exactly what our 40 person business needed

The Confluence pairing keeps specs one click from their tickets. Story points and velocity ended the loudest voice estimation method.

Cons

Marketplace costs stack per user

29 people found this review helpful
NM

Natasha Maseko

Founder

4 March 2025

Healthcare · 11–50 employees Botswana Used for 1–2 years

The client asked if we use Jira. We do.

Powerful software that breeds configuration. Cloud performance has good days and patient days.

Pros

Velocity and sprint metrics

Cons

Tier boundaries jump the bill

29 people found this review helpful
TJ

Tracey Joubert

Delivery Manager · Summit Attorneys Solutions

18 January 2026

Legal · 1–10 employees South Africa Used for 1–2 years

Doing the job for us in Vereeniging

The Confluence pairing keeps specs one click from their tickets. Story points and velocity ended the loudest voice estimation method. Recommended for any team shipping software seriously.

Pros

The agile standard toolset

Cons

Cloud has patient days

24 people found this review helpful
RN

Ronel Nxumalo

CTO

30 August 2025

Retail · 11–50 employees South Africa Used for 1–2 years

Doing okay for our 14 person setup

After 2 years we run well on it and prune it quarterly. The admin interface hides settings in archaeological layers. JQL answers any question about the work, once learned.

Pros

Client visible boards with permissions; roadmaps stakeholders read

Cons

Alien vocabulary for non dev teams

24 people found this review helpful
MS

Marlene Swanepoel

Delivery Manager

6 August 2024

Legal · 11–50 employees South Africa Used for Less than 6 months

Our 12 dev shop runs releases through it

Powerful software that breeds configuration. The admin interface hides settings in archaeological layers. The mobile app handles approvals and comments adequately.

Pros

Workflow engine models anything

Cons

Alien vocabulary for non dev teams

20 people found this review helpful
AM

Ashwin Mokgadi

9 June 2025

Media & Marketing · 11–50 employees South Africa Used for Less than 6 months

Not what we hoped for our Paarl business

The slow days arrived exactly at sprint close. We moved the non dev teams out and peace returned.

Cons

Configuration managed us

19 people found this review helpful
KT

Kobus Tshabalala

Project Manager · Impala Attorneys Supplies

26 April 2025

Legal · 11–50 employees South Africa Used for 6–12 months

Epics to subtasks, everything traceable

Deep and dependable, rarely delightful. Cloud performance has good days and patient days.

Pros

The agile standard toolset

Cons

Workflow sprawl needs an owner

19 people found this review helpful
BD

Bheki Du Toit

Drakensberg Attorneys Supplies

29 June 2026

Legal · 1–10 employees South Africa Used for 2+ years

Our 4 dev shop runs releases through it

It models everything, including your mistakes. Reporting beyond agile metrics needs apps or exports.

Pros

Automation trims admin

Cons

Marketplace costs stack per user

18 people found this review helpful
LT

Leandra Taylor

IT Manager · Cape Town Auto

3 February 2026

Botswana Used for 1–2 years

Our Mbombela office gave up on it

Our configuration grew until it managed us. We moved the non dev teams out and peace returned.

Cons

App dependence doubled costs

17 people found this review helpful