Free
Up to three users. Contacts, deals and mobile apps.
Free
no card needed
- Contact and deal management
- Email integration
- Mobile apps
- 24x5 support
Freshsales vs Sage CRM
Verified ratings, feature-by-feature comparison and rand pricing — everything a South African business needs to pick between these two.
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Ratings
Every score, at a glance
Verified user ratings across every dimension — Freshsales against Sage CRM, nothing weighted.
Dimensions won
5 – 0
Freshsales vs Sage CRM, across 5 rating dimensions
Widest rating gap
+0,4
Freshsales leads on ease of use
Verified reviews
196
168 for Freshsales, 28 for Sage CRM
Freshsales
4,1
168 verified reviews
Sage CRM
4,0
28 verified reviews
Ratings by dimension
- Freshsales
- Sage CRM
Overall
4,1
4,0
Ease of use
4,1
3,7
Value for money
4,2
4,0
Customer service
4,1
3,9
Functionality
4,1
4,0
Share of verified reviews
Who South African reviewers actually write about.
- Freshsales (168)
- Sage CRM (28)
Cost to get started
Cheapest paid plan, shown per month.
Freshsales
R165/mo
Sage CRM
Custom pricing
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Freshsales | Sage CRM | |
|---|---|---|
| Overall rating | 4,1 | 4,0 |
| Reviews | 168 | 28 |
| Ease of use | 4,1 | 3,7 |
| Value for money | 4,2 | 4,0 |
| Customer service | 4,1 | 3,9 |
| Functionality | 4,1 | 4,0 |
| Starting price | R165/user/month | Custom pricing |
| Free trial | Yes | No |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Freshsales | Sage CRM |
|---|---|---|
| Contact and deal management | ||
| Visual sales pipelines | ||
| Built in telephony | ||
| Email sequences | ||
| AI lead scoring | ||
| WhatsApp integration | ||
| Website chat capture | ||
| Workflow automation | ||
| Sales reports and dashboards | ||
| Mobile apps | ||
| Contact and account management | ||
| Opportunity and pipeline tracking | ||
| Sales forecasting | ||
| Quotes and orders linked to Sage accounting | ||
| Customer service case management | ||
| Email marketing campaigns | ||
| Dashboards and reporting | ||
| Cloud or on premise hosting | ||
| Mobile access |
Pricing
Both price lists, in rand
Every plan from both vendors, priced as South African teams actually pay.
Freshsales plans
Try it free
Growth
9 dollars per user billed annually.
R165/mo
per user, per month
- Everything in Free
- Visual pipeline
- Email sequences
- AI lead scoring
- WhatsApp integration
Pro
About 39 dollars per user.
R715/mo
per user, per month
- Everything in Growth
- Multiple pipelines
- Advanced automation
- Territories
Enterprise
About 59 dollars per user.
R1 080/mo
per user, per month
- Everything in Pro
- Custom modules
- Audit logs
- Dedicated account manager
Straight from the vendor
Get current pricing
These are list prices in rand and vendors adjust them from time to time. Check with Freshworks for the figure you'll actually pay.
Sage CRM plans
Verdict
Our verdict
Freshsales edges this comparison on verified user ratings (4,1 vs 4,0), but the right choice depends on your workflows: Sage CRM remains a strong pick where its strengths — Tight integration with Sage 200 Evolution financials and Sales, marketing and service in one system — match your priorities. Shortlist both, take the free trials where offered, and test against a real month of your own data.