Free
Up to three users. Contacts, deals and mobile apps.
Free
no card needed
- Contact and deal management
- Email integration
- Mobile apps
- 24x5 support
Freshsales vs Pipedrive
Verified ratings, feature-by-feature comparison and rand pricing — everything a South African business needs to pick between these two.
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Ratings
Every score, at a glance
Verified user ratings across every dimension — Freshsales against Pipedrive, nothing weighted.
Dimensions won
1 – 2
Freshsales vs Pipedrive, across 5 rating dimensions
Widest rating gap
+0,1
Pipedrive leads on overall
Verified reviews
384
168 for Freshsales, 216 for Pipedrive
Freshsales
4,1
168 verified reviews
Pipedrive
4,2
216 verified reviews
Ratings by dimension
- Freshsales
- Pipedrive
Overall
4,1
4,2
Ease of use
4,1
4,1
Value for money
4,2
4,1
Customer service
4,1
4,2
Functionality
4,1
4,1
Share of verified reviews
Who South African reviewers actually write about.
- Freshsales (168)
- Pipedrive (216)
Cost to get started
Cheapest paid plan, shown per month.
Freshsales
R165/mo
Pipedrive
R260/mo
Freshsales is the cheaper way in. Lower isn't automatically better — weigh it against the ratings above.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Freshsales | Pipedrive | |
|---|---|---|
| Overall rating | 4,1 | 4,2 |
| Reviews | 168 | 216 |
| Ease of use | 4,1 | 4,1 |
| Value for money | 4,2 | 4,1 |
| Customer service | 4,1 | 4,2 |
| Functionality | 4,1 | 4,1 |
| Starting price | R165/user/month | R260/user/month |
| Free trial | Yes | Yes |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Contact and deal management | ||
| Visual sales pipelines | ||
| Built in telephony | ||
| Email sequences | ||
| AI lead scoring | ||
| WhatsApp integration | ||
| Website chat capture | ||
| Workflow automation | ||
| Sales reports and dashboards | ||
| Mobile apps | ||
| Visual deal pipelines | ||
| Activity scheduling and reminders | ||
| Email sync with templates | ||
| Revenue forecasting | ||
| Custom fields and pipelines | ||
| Meeting scheduler | ||
| Marketplace of integrations | ||
| Sales reporting |
Pricing
Both price lists, in rand
Every plan from both vendors, priced as South African teams actually pay.
Freshsales plans
Try it free
Growth
9 dollars per user billed annually.
R165/mo
per user, per month
- Everything in Free
- Visual pipeline
- Email sequences
- AI lead scoring
- WhatsApp integration
Pro
About 39 dollars per user.
R715/mo
per user, per month
- Everything in Growth
- Multiple pipelines
- Advanced automation
- Territories
Enterprise
About 59 dollars per user.
R1 080/mo
per user, per month
- Everything in Pro
- Custom modules
- Audit logs
- Dedicated account manager
Straight from the vendor
Get current pricing
These are list prices in rand and vendors adjust them from time to time. Check with Freshworks for the figure you'll actually pay.
Pipedrive plans
Lite
14 dollars per user billed annually. Pipelines, contacts and activities.
R260/mo
per user, per month
- Visual pipelines
- Activity reminders
- Contact management
- Mobile apps
Growth
About 39 dollars per user. Automation and email sync.
R720/mo
per user, per month
- Everything in Lite
- Workflow automation
- Email sync and templates
- Meeting scheduler
Premium
About 49 dollars per user. Forecasting and projections.
R900/mo
per user, per month
- Everything in Growth
- Revenue forecasting
- More automations
- Custom fields at scale
Ultimate
About 79 dollars per user. The full toolkit.
R1 450/mo
per user, per month
- Everything in Premium
- Enhanced security
- Unlimited automations
- Priority support
Straight from the vendor
Get current pricing
These are list prices in rand and vendors adjust them from time to time. Check with Pipedrive for the figure you'll actually pay.
Verdict
Our verdict
Pipedrive edges this comparison on verified user ratings (4,2 vs 4,1), but the right choice depends on your workflows: Freshsales remains a strong pick where its strengths — Free tier for up to three users and Built in phone, chat and email — match your priorities. Shortlist both, take the free trials where offered, and test against a real month of your own data.